Customer Services Administrator
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Job Type | Full TimePermanent |
Location | Abingdon |
Area | Abingdon, UK |
Sector | AdministrationCustomer Service |
Salary | £20,000 to £24,000 |
Start Date | |
Advertiser | Jacqui Tornros |
Job Ref | VR/01807 |
Job Views | 205 |
- Description
- Main Purpose of Role
To provide customer service support for the company, including reception duties as you will be the first contact for all visitors to our premises.
Key Duties/Main Responsibilities- Customer Order Processing
- Take receipt of new orders via e-mail, post or from internal sales
- Initial check of technical data against quotation (if applicable)
- Check sales order confirmations against the customer’s order
- Advise customer of any deviations or queries in writing or refer to Internal Sales
- Advise customer of acknowledged date if different to that requested
- Liaise with Finance for any blocked orders
- Input order to the SAP system
- Record order details on SAP against individual Orders and add any additional text into the SAP order.
- Check delivery matrix & production capacity in all applicable production plants; also liaise with production planning team
- Raise relevant documentation as requested by the customer
Other- Provide support for other members of Customer Service team, this could cover production planning, raising PO’s etc. with relevant training
- Any other reasonable task as requested by the Management, for the fulfilment of the job and according to the needs of the business
- To actively follow company policies and maintain an awareness and observation of Fire and Health & Safety Regulations
Personal Requirements- Capable of working in a close team
- Good Communications skills
- GCSE Maths & English or equivalent
- SAP knowledge preferable
- Some technical knowledge would be advantageous
- Computer literate with Microsoft products & SAP
- A good telephone manner
- Good interpersonal skills
Hours- Monday- Thursday 8.30am – 5pm
- Friday 8.30am - 4pm (39 hr working week, 30 mins for lunch)
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.