Sales Support Administrator

This role reports to the Sales Manager, with a dotted line to the Production Planning Manager, and is responsible for providing front line support to all the client customers by managing the sales administration and department processes.

Main Duties:

• Dealing with and processing of sales orders, enquiries, queries and quotes in a timely manner. Regular sales order check process.
• Managing department processes and ensuring they are kept up to date.
• Progressing sales orders and liaising with customers regarding product specifications, order detail, delivery, and special arrangements. Effective communication of product specifications to all relevant in-house parties.
• Maintenance of customer orders and customer data files on SAP and Google-Docs, and the logging of any communications with customers.
• Regular liaison with customers to ensure accuracy and completeness of all orders prior to commencement of tender build. Developing customer relationships
• Maintenance of hardcopy customer orders. Customer logos.
• Production of regular reports to support the sales function of the business.
• Working with the Sales Manager to provide sales administration support to our dealer and OEM network and attend regular sales meeting.
• Answering telephone calls and general office duties.
• Assistance with trade show as directed by management.
• Preparation and distribution of sales and marketing material as directed.
• Assisting management with administrative support and management reporting.
• Providing secretarial support as and when required by management.
• Undertake basic accounting tasks as directed and price lists review.

Education/Skills/Knowledge

• Customer Service knowledge essential
• GCSE Maths & English or equivalent
• SAP/ERP/CRM knowledge is preferable.
• Computer literate in all Microsoft products essential
• Previous experience of working as a customer service/administrator in either a sales, manufacturing or production environment would be preferred, however due to the attention to detail required in this role, previous experience of working in a finance role would also be considered.

Hours and Benefits

• Hours – 8.00 to 16.30 Monday To Friday.
• Annual Leave = 24 Days Per Year Plus Birthday
• Free Parking
• Training And Development
• Employee Assistance Program
• Social Club And Activities

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.